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frequently asked questions

- drivers / utilities                                                    - remote connection



- virus information / scan                                      - contact support



- recommended software                                     - support forums

- Ordering / Shipping / Warranty:
[1] How long does it take to receive my computer?
[2] Where can I check the status of my order?
[3] What should I do if the shipping package is damaged?
[4] What methods of payment are available?
[5] Can you install parts in my PC that are not listed on the site?
[6] Where can I find your Warranty / RMA / Privacy policies?

- Technical Support:
[1] How do I set up my new PC?
[2] The computer is on, but there is no image. What should I do?
[3] Why am I experiencing random lines and characters on the screen?
[4] Can I upgrade my computer, and does it void the warranty?
[5] How do I format my hard drive?
[6] My PC is sluggish, what can I do?